Contents
1. Preface
1.1 Introduction
1.2 Audience
1.3 Documentation Accessibility
1.4 Abbreviations
1.5 Organization
1.6 Related Documents
1.7 Glossary of Icons
2. Creation of Savings Account
2.1 Account Creation Process
2.2 Lead Requests
2.2.1 Processing Lead Requests
2.2.2 Main Tab
2.2.3 Details Tab
2.2.4 Financial Tab
2.2.5 Requested Tab
2.2.6 Document Details
2.2.7 Processing and Validating Fields in Lead Maintenance
2.2.8 Processing Lead Requests
2.2.9 Lead Workflow Chart
2.3 Processing Requests through STP
2.4 Channel Workflow Chart
2.5 Stages for Request Received through Branch (BPMN)
2.5.1 Stages in Account Opening Process
2.5.2 BPMN Flow Diagram
2.6 Receive and Verify
2.6.1 Receive and Verify Account Opening Form and Documents
2.6.2 Capturing Primary Customer Details
2.6.3 Specifying MIS Details
2.6.4 Specifying User Defined Fields
2.6.5 Capturing Personal Details
2.6.6 Capturing Additional Details
2.6.7 Capturing Domestic Details
2.6.8 Capturing Professional Details
2.6.9 Capturing Secondary Customer Details
2.6.10 Capturing Tertiary Customer Details
2.6.11 Capturing Signatory Details
2.6.12 Uploading Documents
2.7 Seek Approval for Missing Documents / Details
2.7.1 Origination Initiated by Oracle FLEXCUBE Branch
2.7.2 Origination Initiated by External Channels
2.7.3 Auxiliary Tab
2.7.4 Nominee Tab
2.7.5 Specifying Penny Credit Details
2.7.6 Conversation Tab
2.8 Modifying and Resubmit the Application
2.9 Input Details of Savings Account
2.9.1 Input Details
2.9.2 Capturing Main Details
2.9.3 Capturing Auxiliary Details
2.9.4 Capturing Nominee Details
2.9.5 Capturing Primary Customer Details
2.9.6 Capturing Secondary Customer Details
2.9.7 Capturing Tertiary Customer Details
2.10 Verify Details of Savings Account
2.11 Modify Details of Savings Account
2.12 KYC_R Review Info
2.12.1 KYC_R Review Process
2.12.2 Verify Prospect /Customer Details
2.12.3 Ascertain if KYC Checks are Required
2.12.4 SDN check
2.12.5 Verify SDN Match
2.12.6 Inform Regulatory / Internal Authorities on KYC Checks Failure
2.12.7 Internal Blacklist Check
2.12.8 Verify Customer / Prospect Contact Details
2.12.9 Other KYC Checks
2.12.10 KYC Decision
2.13 Block Customer in the System
2.14 Notify Customer on Negative Status of KYC Checks
2.15 Modify Penny Credit Details
2.16 Validate Penny Credit Details
2.17 Create / Modify Customer Details in Oracle FLEXCUBE
2.18 Create Account
2.19 Store document reference in Oracle FLEXCUBE
2.20 Check Available Balance
2.21 Generate Cheque Book
2.22 Retrieve Pre-printed Cheque Book
2.23 Issue Debit Card
2.24 Generate Welcome / Thank You Letter
2.25 Notify the customer/prospect about the successful account opening with details
2.26 Deliver Account Kit to the Customer
2.27 Store Documents
3. Function ID Glossary